Privacy Policy

Last Modified: March 11, 2024

Introduction

VIP Events Team LLC (hereinafter “we”, “us” or “our”) respects your right to privacy and takes

our responsibilities in relation to the processing of personal data seriously. We do not collect or

process personal data unnecessarily. This privacy policy (the “Policy”) together with our terms of

service (the “Terms of Service”) sets out important information about your rights in relation to the

processing of your personal data, and the basis on which any personal data we collect from you,

or that you provide to us, will be processed in connection with your use of the https://tickets.vipeventsteam.com/

website (“our Site” or “the Site”) and unspecified and unlimited sub-domains and the provision of

our Services.

GDPR Controller

Under this Policy, and unless the circumstances otherwise require, we will be what’s known under

the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) as the “controller” of the

personal data you provide to us. This means that we determine the purposes and means of the

processing of personal data we collect.

Scope

This privacy policy applies to information we collect:

• on the Websites and your email communications with the Websites,

• when you interact with our advertising and applications on third-party websites and

services, if those applications or advertising include links to this privacy policy.

• the information collected directly from you.

Information you give us

Your Data. This is information about you which is consensually given by making a registration

on our Site.

The information you give us may include:

• Identity Data: your names, age, email address, phone number.

• Geolocation Data: your city, state, country and business address;

• Financial Data: your financial and credit card information, including bank account and

payment card details, billing contact email address, and VAT number.

• Order/purchase data: Ticket details (qty, row, seat, category, event, location, time, etc.)

The Data We Collect About You

We may collect different kinds of personal data about you, depending on whether you chose to

create an account with us.

Automatically Collected Information. With regard to each of your visits to our Site we will

automatically collect the following information:

• Technical Data: technical information, including the Internet protocol (IP) address used

to connect your computer to the Internet, browser type, and version, time zone setting,

browser plug-in types and versions, operating system and platform, how often you visit the

Site and other performance data;

• Usage Data: information about your visit, including the full Uniform Resource Locators

(URL), clickstream to, through, and from our site (including date and time), page response

times, length of visits to certain pages, page interaction information (such as scrolling,

clicks, and mouse-overs), methods used to browse away from the page

No special categories of personal data: We do not require or collect any personal data that is

your sensitive personal data or any special category of personal data under the GDPR or CCPA.

What we do with your information

We will only use your personal information when the law allows us to. Most commonly, we will

use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with

you.

• Where it is necessary for our legitimate interest (or those of a third party) and your interests

and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

We have set out below, in a table format, a description of the ways we plan to use your personal

data and the legal basis we rely only on to do so. We have also identified our legitimate interests

where appropriate:

Purpose/Activity Type of data Legal basis for processing

To respond to your queries and to

provide you with the information you

request from us in relation to our

products or Services.

Identity Data

Technical Data Usage

Data Public Data

Necessary for our legitimate

interests (to respond to new or

existing customer queries and

grow our business) Performance

of a contract with you

To set up and administer your account

for the Services. Identity Data Performance of a contract with

you

To provide the Services and perform

our obligations arising from any

Identity Data

Financial Data

Performance of a contract with

youcontracts entered into between you

and us.

To manage payments, fees, and

charges and to collect and recover

money owed to us.

To manage our relationship with you,

including notifying you about changes

to the Services, our Terms of Services

or Privacy Policy.

To provide you with information

about goods and services we offer that

are similar to those that you have

already purchased or enquired about.

Where you have given us your

consent to do so, to provide you with

information about other goods or

services we feel may interest you.

To ensure that content is presented in

the most effective manner for you and

for your computer or device.

To administer and protect our

business, our Site, the Services, and

for internal operations, including

troubleshooting, data analysis, testing,

research, statistical and survey

purposes.

To use data analytics to improve or

optimize our Site, Services,

marketing, customer relationships,

and experiences

To allow you to participate in

interactive features of the Services

(including surveys), when you choose

to do so.

Technical Data Usage

Data

Identity Data

Financial Data

Identity Data

Technical Data Usage

Data Public Data

Identity Data

Technical Data Usage

Data Public Data

Identity Data

Technical Data Usage

Data

Identity Data

Technical Data Usage

Data

Identity Data

Technical Data Usage

Data Public Data

Technical Data Usage

Data

Identity Data

Technical Data Usage

Data

Performance of a contract with

you Necessary for our legitimate

interests (to recover debts due to

us)

Performance of a contract

Necessary to comply with a

legal obligation Necessary for

our legitimate interests (to keep

our records updated and to study

how customers use our products

and services).

Necessary for our legitimate

interests (to develop our

products or Services and grow

our business)

Consent

Necessary for our legitimate

interests (to keep our Site and

the Services updated and

relevant and to develop and

grow our business).

Necessary for our legitimate

interests (for running our

business and as part of our

efforts to keep our Site and the

Services safe and secure)

Necessary for our legitimate

interests (to define types of

customers for our products and

services, to keep our Site and

the Services updated and

relevant, to develop and grow

our business and inform our

marketing strategy).

Performance of a contract with

you Necessary for our legitimate

interests (to study how

customers use our products orServices, to develop them and

grow our business

To measure or understand the

effectiveness of advertising we serve

to you and others, and, where

applicable, to deliver relevant

advertising to you.

Identity Data

Technical Data Usage

Data

Necessary for our legitimate

interests (to study how

customers use our products or

Services, to develop them, to

grow our business, and to

inform our marketing strategy).

How long we keep your information

We will only retain your personal data for as long as necessary to fulfill the purposes we collected

it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

This means that the period of time for which we store your personal data may depend on the type

of data we hold.

Disclosure of your information

We do not share your personal information to third parties for marketing purposes without your

explicit consent. To provide you with our services and to also meet our regulatory requirements,

we may need to share your information with our business partners, suppliers, and sub-contractors,

affiliated companies and other third party product and service providers. We may also disclose

your information if we are under a duty to disclose or share your personal data in order to comply

with any law, legal obligation, or court order and/ or to protect our rights, property or safety, our

customers, or others. This includes exchanging information with other companies and

organizations for the maintenance and security of the Site and Services.

You agree that we have the right to share your personal information with the following recipients

or categories of recipients:

• Any department or authorized person within our COMPANY or any member

COMPANY within our group, which means any subsidiary or holding

COMPANY.

Selected third parties including:

• Business partners, suppliers, and sub-contractors for the performance of any contract we

enter into with them or you in relation to the Services.

• Where we have your consent to do so, email marketing service providers, to send

information to you from time to time by email about promotions, competitions, updates,

and new products or services that may be of interest to you;

• Analytics and search engine providers that assist us in the improvement and optimization

of our Site;• Credit reference agencies for the purpose of assessing your credit score to the extent this is

a condition of us entering into a contract with you.

Security Measures

We take our security responsibilities seriously, using the most appropriate physical and technical

measures, and require our partners to use the same standard of care. Once we have received your

information, we will use strict procedures and security features to try to prevent unauthorized

access. These are described in more detail below.

Location of Servers and Accessibility

Your personal data is not stored locally but on a secure server. which helps ensure your personal

data is secure and private.

Data Storage

Your personal data is stored on secure servers hosted on Amazon Web Services. These servers are

located in the USA, North Virginia datacenter. VIP Events Team LLC solutions applies Standard

Contractual Clauses as a valid mechanism for transferring data outside the European Union.

Data Encryption

Data is encrypted using SSL Certification when transmitted from our servers to your browser.

Your Personal Data and Your Rights

Accessing your Personal Data

You may request access at any time to a copy of the personal data we hold about you. Any such

request should be submitted to us in writing and sent to sales@vipeventsteam.com. We will need

to verify your identity in such circumstances and may request more information or clarifications

from you if needed to help us locate and provide you with the personal data requested. There is

usually no charge applied to access your personal data (or to exercise any of the other rights).

However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable

fee. Alternatively, we may refuse to comply with your request in these circumstances.

Right of Restriction

You may restrict us from processing your personal data in any of the following circumstances:

• You have contested the accuracy of the personal data we hold on record in relation to you

or for a period of time to enable us to verify the accuracy of the personal data;

• The processing of your personal data is unlawful and you request the restriction of the use

of personal data instead of its erasure;

• We no longer require your personal data for the purpose of processing but you require this

data for the establishment, exercise, or defense of legal claims; or• Where you have contested the processing (under Article 21(1) of the GDPR) pending the

verification of our legitimate grounds.

Corrections or Erasure (Right to Rectification and Right to Be Forgotten)

If we hold personal data concerning you which are no longer necessary for the purposes for which

they were collected or if you withdraw consent for us to process your personal data, you can request

the deletion of this personal data. This right, however, will not apply where we are required to

process personal data in order to comply with a legal obligation or where the processing of this

information is carried out for reasons of public interest in the area of public health. If the personal

information we hold about you is inaccurate, you may request to have your personal information

updated and corrected.

Your Right to Object

You have the right to object to the processing of your personal data at any time:

• For direct marketing purposes

• For profiling, to the extent, it relates to direct marketing

• Where we process your personal data for the purposes of legitimate interests pursued by

us, except where we can demonstrate compelling legitimate grounds for this processing

which would override your interests, rights, and freedoms or in connection with the

enforcement or defense of a legal claim

Should this occur, we will no longer process your personal data for these purposes unless doing so

is justified by a compelling legitimate ground as described above.

Data Portability

Where we process your personal data by automated means (i.e., not on paper) and this processing

is based on your consent or required for the performance of a contract between us, you have the

right to request from us a copy of your personal data in a structured, commonly used machine-

readable format and, where technically feasible, to request that we transmit your personal data in

this format to another controller.

Profiling

Profiling is an automated form of processing of personal data often used to analyze or predict the

personal aspects of an individual person. This could relate to a person’s performance at work,

economic situation, health, personal preferences, reliability, behavior, location, or movements. An

example of this would be where a bank uses an automated credit scoring system to assess and

reject a loan application.You have the right to be informed if your personal data will be subject to automated decision

making, including profiling. You also have the right not to be subject to a decision based solely on

the automated process, including profiling, where that decision impacts on your legal rights. There

are some exceptions to this rule, where, for example, the decision is necessary for connection with

the performance of a contract between us, is authorized by law, or where you have given your

explicit consent to this automated processing. In this case, however, we do not engage in profiling

or automated processing for profiling purposes.

Personal Rights

The rights described in this section are personal rights and are exercisable only by the individual

person (or data subject) concerned. If we receive any such request or communication directly from

your customers and/or in relation to Your End Customer Data, we will refer the matter to you and

cooperate in providing such reasonable assistance as may be required to enable you, as a controller,

to respond to the matter. This will be described in more detail in the Terms of Service or the other

relevant contract between us.

Privacy notice for California Residents

VIP Events Team LLC has adopted this notice to comply with the California Consumer Privacy

Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in

this notice.

Please refer to the sections Information you give us & What we do with your information above

for information on how we process your personal data in compliance with the CCPA.

Sharing personal information under the CCPA

We may disclose your personal information to a third party for a business purpose, subject to your

right to opt-out of those sales

Disclosure of personal information for service providers

We share your personal information with services such as web hosting, data analysis, payment

processing, customer service, email delivery, security, advertising or marketing, and similar

services.

Disclosures of personal information for a business purpose

In the preceding twelve (12) months, we have disclosed personal information for a business

purpose which include: identifiers, customer record information, commercial information, internetor electronic network activity, geolocation data, and professional or employment-related

information.

Sale of Personal Information

Within the last 12 months, we have disclosed the following categories of personal information in

a manner that may be considered a "sale" as defined in the CCPA: identifiers, geolocation data,

and professional and employment-related information.

You may opt-out of the "sale" of you personal information on an going-forward basis by reaching

out to sales@vipeventsteam.com.

Your CCPA rights

The CCPA provides consumers (California residents) with specific rights regarding their personal

information. This section describes your CCPA rights and explains how to exercise those rights.

Access to specific information and data portability rights

You have the right to request that we disclose certain information to you about our collection and

use of your personal information over the past 12 months. Once we receive and confirm your

verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.

• The categories of sources for the personal information we collected about you.

• Our business or commercial purpose for collecting or selling that personal information.

• The categories of third parties with whom we share that personal information.

• The specific pieces of personal information we collected about you (also called a data

portability request).

• If we sold or disclosed your personal information for a business purpose, two separate lists

disclosing:

o sales, identifying the personal information categories that each category of recipient

purchased; and

o disclosures for a business purpose, identifying the personal information categories

that each category of recipient obtained.

Data deletion rights

You have the right to request that we delete any of your personal information that we collected

from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable

consumer request, we will delete (and direct our service providers to delete) your personal

information from our records, unless an exception applies.We may deny your deletion request if retaining the information is necessary for us or our service

provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good

or service that you requested, take actions reasonably anticipated within the context of our

ongoing business relationship with you, or otherwise perform our contract with you.

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal

activity, or prosecute those responsible for such activities.

• Debug products to identify and repair errors that impair existing intended functionality.

• Exercise free speech to ensure the right of another consumer to exercise their free speech

rights, or exercise another right provided for by law.

• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §

1546 et. seq.).

• Enable solely internal uses that are reasonably aligned with consumer expectations based

on your relationship with us.

• Comply with a legal obligation.

• Make other internal and lawful uses of that information that are compatible with the context

in which you provided it.

Exercising your personal data rights

To exercise the access, data portability, and deletion rights described above, please submit a

verifiable consumer request to us via email to sales@vipeventsteam.com:

Only you, or a person registered with the California Secretary of State that you authorize to act on

your behalf, may make a verifiable consumer request related to your personal information. You

may also make a verifiable consumer request on behalf of your minor child.

Changes to this policy

Any changes made to this Policy from time to time will be published at the Site.

Any material or other change to the data processing operations described in this Policy which is

relevant to or impacts on you or your personal data will be notified to you in advance by email. In

this way, you will have an opportunity to consider the nature and impact of the change and exercise

your rights under the GDPR in relation to that change (e.g., to withdraw consent or to object to the

processing) as you see fit.